Effective September 14, 2026
Request a change-of-mind return within three calendar days after delivery by emailing WinfieldMon@gmail.com or calling (669) 264-3382.
The delivery day is day zero. For example, an item delivered Monday must have its return requested by the end of Thursday. We use Pacific Time to assess the deadline.
A request received within the window counts as timely even if we respond afterward.
Include your order number and contact details. Send the return within seven calendar days after receiving our return instructions.
For change-of-mind returns, the product must be complete and undamaged, with its original packaging and all supplied accessories. Reasonable opening, inspection, and initial setup are permitted.
Customers pay return postage for change-of-mind returns. We cover return postage for incorrect items we supplied and items confirmed to have arrived damaged or defective.
Eligible returns receive a full refund of the amount paid for the returned units, including applicable tax, to the original payment method. There is no restocking fee.
We issue refunds within five business days after receiving and inspecting the return. Your bank or payment provider may take additional time to post the credit. If we believe a return does not meet the policy, we will explain why.
Contact us promptly with your order number and a description of the issue.
For visible damage or an incorrect item, provide clear photos of the product and relevant packaging. For operating problems, provide a short video when the issue can reasonably be captured.
If you cannot provide photos or video, contact us to arrange another way to assess the issue. We may inspect the returned product. Retain shipping packaging where possible; missing packaging alone does not automatically disqualify a damage or defect claim.
Evidence of damage is not required for a change-of-mind return.
Setup help is available but is not a requirement for exercising an eligible return.
The three-day change-of-mind deadline does not limit applicable warranty or statutory consumer rights.
Contact us immediately if you want to cancel. Orders canceled before carrier handoff receive a full refund. Once the order ships, the return policy applies.
Contact us first for instructions so we can identify and track your return:
Winfield Mon1025 Stewart DrSunnyvale, CA 94085United StatesRemove personal accounts and reset the device before returning it where possible. Contact us if a malfunction prevents this.